Delivery Information

All of our deliveries are sent via Royal Mail.
HOW LONG DOES DELIVERY TAKE?

Here at River & Ivy we are a small team of just one person who runs this website along side a full time job.

We aim to deliver as quick as possible to you, however, please be mindful we are a small business working alongside a full time job.

The majority of our deliveries would usually arrive within 7-10 working days (so please exclude Saturdays, Sundays and Bank Holiday Mondays) unless otherwise stated.  

Unfortunately at this moment in time we do not offer express delivery. 

POSTING INFORMATION 

I dispatch orders twice a week Monday and Fridays.

Orders placed Friday-Sunday will be dispatched on Mondays.

Orders placed between Tuesday-Thursdays will be dispatched on Fridays.

River & Ivy is not responsible if the incorrect or missing shipping information is provided at checkout. We will not process any refunds in such circumstances. 

WHERES MY ORDER?
If you have ordered within the last 7 days then please be patient. Our delivery is 7-10 working days however during busy periods this maybe longer due to being a small team. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed.

If your order hasn’t been received to yourself within the 28 days expected delivery date and you fail to notify us unfortunately we will only be able to issue you store credit inform of a discount code off a future order. We unfortunately cannot go through every order to ensure they’ve been delivered and we would need yourself to contact us. 

HOW MUCH IS DELIVERY?

All deliveries will be sent via Royal Mail or Hermes orders under £30 are £2.99 and free for orders over this amount . Please note, some items will be sent directly from the supplier and not ourselves however delivery charges remain the same.  

PACKAGING

To help with our part with the environment please note some of our parcels are either sent out in boxes that have been used previously or new boxes that are recyclable. 

If you do have any questions about your delivery, please feel free to contact us at:

Email - Please note our email response time 24-48 hours. We will not respond during the hours of 9-5.30 due to myself being at my full time job. Expect most email replies to be in the evening. support@riverivy.com Please note our email response time 24-48 hours. We will not respond during the hours of 9-5.30 due to myself being at my full time job. Expect most email replies to be in the evening.