Here at River & Ivy we are a small team of just one person who runs this website along side a full time job.
We aim to deliver as quick as possible to you, however, please be mindful we are a small business and during busy periods we advise to order in advance.
The majority of our deliveries would usually arrive within 7-10 working days (so please exclude Saturdays, Sundays and Bank Holiday Mondays) unless otherwise stated.
If your item is eligible for express delivery and you select this option we will dispatch your order within 2-3 working days (Saturday, Sunday and Bank Holiday Mondays are not classed as a working day) using a next day courier service. All express orders placed on a Friday will be processed the following Monday unless the Monday is a Bank Holiday.
Please note, some items will be sent directly from our trusted manufacturers all over the world, in these instances delivery can take up to 30 days. This information will be found above the add to cart button.
We aim to dispatch all orders placed within 72 hours.
*this is not guaranteed, but we will always try our hardest to make this happen depending on volume of orders and due to the fact we work full time elsewhere
River & Ivy is not responsible if the incorrect or missing shipping information is provided at checkout. We will not process any refunds in such circumstances.
WHERES MY ORDER?
If you have ordered within the last 7 days then please be patient. Our delivery is 7-10 working days however during busy periods this maybe longer due to being a small team. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed.
If your order hasn’t been received to yourself within the 28 days expected delivery date and you fail to notify us unfortunately we will only be able to issue you store credit inform of a discount code off a future order. We unfortunately cannot go through every order to ensure they’ve been delivered and we would need yourself to contact us.
HOW MUCH IS DELIVERY?
All deliveries will be sent via Royal Mail or Hermes orders under £25 are £0.99 and free for orders over this amount . Please note, some items will be sent directly from the supplier and not ourselves however delivery charges remain the same.
To help with our part with the environment please note some of our parcels are either sent out in boxes that have been used previously or new boxes that are recyclable.
If you do have any questions about your delivery, please feel free to contact us at:
Email - PLEASE NOTE EMAIL RESPONSE TIME IS 24-48 HOURS AND WE DO NOT REPLY SATURDAY AND SUNDAYS. We’re a small business run by one person firstname.lastname@example.org