Here at River & Ivy we are a small team of just one person, we aim to deliver as quick as possible to you, however, please be mindful we are a small business and during busy periods we advise to order in advance. The majority of our deliveries would usually arrive within 7-10 working days (so please exclude Saturdays, Sundays and Bank Holiday Mondays) unless otherwise stated.
If your item is eligible for express delivery and you select this option we will dispatch your order within 1-2 working days (Saturday, Sunday and Bank Holiday Mondays are not classed as a working day) using a next day courier service. All express orders placed on a Friday will be processed the following Monday unless the Monday is a Bank Holiday.
Please note, some items will be sent directly from our trusted manufacturers all over the world, in these instances delivery can take up to 30 days. This information will be found within the product description.
WHERES MY ORDER?
If you have ordered within the last 7 days then please be patient. As stated our delivery is 7-10 working days as stated it is just one person fulfilling all orders. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed.
HOW MUCH IS DELIVERY?
All deliveries will be sent via Royal Mail or Hermes orders under £10 are £0.99 and free for orders over this amount . Please note, some items will be sent directly from the supplier and not ourselves however delivery charges remain the same.
If you do have any questions about your delivery, please feel free to contact us at:
Email - email@example.com
Social - @riverandivyoffical